Please read our terms and conditions in conjunction with our returns policy.
We want you to be thrilled with your order from Pretty Big flowers but we also want you to be confident that we will handle any issues quickly and reasonably for you.
You have the right to cancel this contract within 14 days of receipt without giving a reason.
Please check your order is complete immediately upon receipt and before using it. This will make any errors much easier to rectify.
You need to let us know in writing that you wish to make a return stating the order number, your name and address and the reasons for return.
We are not able to refund for custom items unless faulty or damaged.
Please ensure the items you are returning are in the condition sent out and in a resalable state. We are not able to refund for goods all or part of which have been opened or mishandled while in your possession.
Your refund will include outgoing shipping at the standard rate. Buyer pays return shipping unless the goods sent were incorrect or faulty.
If you do receive an incorrect or faulty item please contact us immediately. We will handle each query on a case by case basis and rapidly work with you to resolve the issue to your satisfaction with either a refund or replacement.
We will refund onto the method used when making the purchase.
If you are not happy with the way your return request has been handled please let us know by email (prettybigflowers @ gmail.com) or post. Pretty Big Flowers, Unit 10 the io Centre, Fingle Drive, Stonebridge, Milton Keynes, MK13 0AT